Returns

Returning Goods

We want you to be happy with your purchase! If you’re not completely satisfied, you can return any item within 14 working days from the day of delivery for a refund or store credit.

To qualify for a return, items must be:

• In pristine condition
• In their original packaging and boxes

Return Shipping Costs:

• You are responsible for covering the return shipping costs.
• We recommend using a reputable courier and obtaining proof of postage to ensure your return is tracked.

Important: Please package your return carefully to prevent damage during transit. If items are returned damaged and you haven’t notified us of any issues in advance, we may deduct the cost of replacing them from your refund.

Exceptions:

• Personalised items cannot be returned unless faulty.
• Once an order has been sent to our warehouse for processing, we are unable to cancel it.

Faulty, Incorrect, or Damaged Items

If you receive an item that is faulty, incorrect, or damaged on arrival, we will cover the return costs if we request the item back.

To report an issue:

• Please email us at support@wizardgifts.com with a brief explanation and photographs of the issue.

We are unable to compensate for any indirect losses, such as inconvenience or missed opportunities, but we will always do our best to resolve any problems quickly.

How to Start a Return

To begin the return process, please contact us at support@wizardgifts.com with:

• Your order number
• Details of the return reason
• Photos (if applicable)

We’ll guide you through the next steps to ensure a smooth return process.